EMEROCRAFT • POLICY Last updated: [Insert Date]

Refund & Return Policy

A clear, secure, and fair policy for natural emeralds and fine gemstone jewelry—designed to protect customers and product integrity.

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Policy Sections
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01

Overview

Emerocraft offers natural emerald stones and fine gemstone jewelry. Because each stone is unique—and high-value items require careful handling—our return policy is designed to be transparent, fair, and secure.

02

Eligibility for Returns

A return request may be approved if submitted within 7 days of delivery and the item is:

  • Damaged in transit (shipping damage)
  • Incorrect item received (wrong product)
  • Confirmed authenticity issue (verified through inspection)
Items must be unused, unaltered, and returned in original packaging with any included documentation.
03

Non-Returnable Items

  • Custom-cut, special order, or personalized items
  • Products altered after delivery
  • Clearance or “Final Sale” items (when clearly marked)
  • Items returned without original packaging or with missing components
04

Inspection & Refunds

  • If approved, refunds are issued to the original payment method.
  • Refund processing typically takes 5–10 business days after approval.
  • Bank posting times may vary depending on your card issuer.

If a return is rejected (e.g., signs of wear, alteration, missing contents), the item may be sent back to the customer.

Customers are responsible for return shipping unless the item was damaged or incorrect. For high-value items, we recommend insured shipping, signature confirmation, and secure packaging.